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Reputation Management

Everyone’s heard of reputation management.  The anonymous nature of the internet has been a blessing for those who want to express their opinions without fear of retribution, and a curse for individuals and business owners who do wrong in the sight of their customers or clients.

Anyone can post reviews, comments, and even create entire websites to try and manipulate the online reputation of a business or individual.  Some for good (meaning a positive effect to the reputation) and some for bad (a negative affect to the reputation.)

So how does anyone know the truth?  The answer is – you can’t.

When businesses or individuals are hit with negative reviews or negative search results for their names or brands they often turn to reputation management companies for help.  The idea is to have the company create tons of mini-sites, social media assets, blog posts, etc. throughout the internet and link them in a way that will cause them or other “good” pages to rank for the search term or name thereby “pushing down” the negative or harmful content in the search results where it is less likely to be seen.

Does it work? Yes, but isn’t just a bunch of keyword optimized, meaningless mini-sites and fake pages just adding to the “junk” that shows up in the search results?  It isn’t generally good content either – only content favorable to the subject.

It’s just noise, not information.  Trying to do it this way is like trying to yell louder than the opposition – yelling anything, just louder.

There is a better way to do reputation management.

One that not only helps the problem it doesn’t call your credibility into question.

First, if you’ve done something wrong own up to it.  Fix it.  Fix the people, the process, the situation that caused it in the first place.  Hiding behind the noise doesn’t make the problem go away, it only hides it.  If you don’t do this you can count on a never ending cycle of noise generation.

Second, if you want your search results to be positive you are better off showing the world the real version of what’s going on in your business, not a bunch of meaningless pages of noise.   Real photos, real reviews, real interviews, real people – real.

Everyone wants a shortcut so they throw easy junk out there.

Unless you have nothing of merit to show or tell about, it’s much easier to show off the truth about your business than it is to make it up.  Not only that, it’s maintainable.  Do it the other way and you’ll soon run out of combinations of things to post and promote.

If you truly care about your reputation or how you’re percieved online, it’s critical to do it right, do it well, do it consistently, and do it truthfully.  There are no shortcuts that have long term value.

It’s a marathon, not a sprint.

About the author

Dane Shakespear helps Residential Treatment Centers, Boarding Schools, and Troubled Teen Programs attract more qualified leads, convert them into paying clients and deliver a better product by doing more of what works and less of chasing shiny objects. Dane works with owners and executives who are tired of relegating the lifeblood of their business - their marketing and sales flow to 3rd party geeks and charlatans.

About Me

About Me
I am a former owner and founder of an Anti-Terrorist, Cargo Tracking Software company for airlines.

I have spent my career leveraging marketing, technology & psychologyto promote high-end services.

For the last 13 years I have focused my work on Business Development for Residential Treatment Centers, and Global Product Development.

Essential Books

80/20 Sales and Marketing Book Cover
80/20 Sales and Marketing
August 3, 2019
Trust Me I'm Lying Book Cover
Trust Me I’m Lying – Confessions of a Media Manipulator
July 30, 2019
Blue Ocean Strategy Book Cover
Blue Ocean Strategy
June 6, 2019

What They Say

“He rebranded our company, fixed our marketing, and got us noticed and absorbed by an Italian manufacturer. He knows his stuff.”
– Ray Lopez, Blackhawk Armory


“As a direct result of Dane’s insights and intuition we are generating an additional $350,000 per year that we would have never seen.” – Joel Bauer


“I’ve worked Dane on several of my projects over the past 15 years and can confidently say he knows how to compete in tough markets.” – Martin Howey


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